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Customer Specialist

Full-time
,
Western Australia
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Description:
  • Join one of Australia’s fastest growing companies.
  • Be empowered to solve customer problems and deliver happiness.
  • Discover a workplace where you have a voice and can make a difference.

Too good to be true? Read on.

About the Role

Join our expanding Customer Service team to deliver world class customer experience.

This is NOT a sales role, this is customer experience.

We help by educating and connecting with customers, not hard-selling.

Your key responsibilities will be to:

  • Manage a variety of inbound customer enquiries (email, phone, SMS, Social media).
  • Engage and build relationships with our customers through pre-sale and post-sale.
  • Identify recurring issues and report them to the wider business.
  • Continuously learn and improve on your own skills.
  • Innovate to improve on the current experience.

 

About you

You have a passion for getting it done! You’re looking for somewhere you can grow and learn. You have an interesting story, and you want to have more interesting experiences. You thrive in a team, dynamic environment where the rules can change. You are independent, loyal and reliable.

You don't have to have had extensive experience, just the right mindset and attitude.

To be successful, you’ll have:

  • Active listening skills that identify customer needs and provide appropriate solutions to customer enquiries.
  • Qualities such as empathy, open-mindedness and grit.
  • Warm energy, and an enthusiasm to learn.
  • Ability to adapt in a high pressure, fast paced environment.
  • Be tech-savvy.
  • Availability to work on a flexible roster between 8am - 8pm Monday - Friday, 9am - 4pm on Saturdays and Sundays.
  • Above all, a passion for creating memorable experiences.

What’s in it for you?

  • Learn from the inside, how innovation works at a fast growing startup.
  • Training into the Fitbrix way.
  • A great, growing team
  • Competitive annual salary
  • Employee Assistance Program
  • Mental Wellness Days
  • Weekly Yoga Sessions
  • Smart Casual dress

About us

Fitbrix is an exciting online startup company that is disrupting how people interact with the world around them.

We're not just changing the way people fit in, we're kicking closed our competitor's doors and making socialising personal and exciting again.

The team you will be working with consists of engineers, entrepreneurs, public health specialists and customer service experts.

Ready to apply?

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